Refund policy

30-Day Satisfaction Guarantee

We want you to feel confident ordering from norvexii. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Eligibility for Returns

To request a return, please contact us within 30 days of delivery through our Contact Us page. The item should be returned in reasonable condition and must not be significantly damaged through misuse or neglect.

Please do not send your order back without contacting us first. Once your return has been approved, we will provide the appropriate return instructions and return address.

Change-of-Mind Returns

Returns made under our 30-Day Satisfaction Guarantee for change of mind are accepted within the 30-day period. Unless otherwise agreed, customers are responsible for the cost of return shipping for change-of-mind returns.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and provide your order number together with clear photos showing the issue.

Where appropriate, we will arrange a replacement, refund, or another suitable remedy. If the item is confirmed to be faulty, damaged on arrival, or incorrectly supplied, we will cover reasonable return costs where required.

Refunds

Once an approved return has been received and assessed, we will notify you of the outcome. Approved refunds will be issued to the original payment method.

Please allow several business days for your bank or payment provider to process the refund after it has been issued.

Order Cancellations

If you need to cancel or change an order, please contact us as soon as possible. We will try to accommodate your request, but we cannot guarantee that an order can be changed or cancelled once processing or fulfilment has begun.

Contact Us

If you have any questions regarding a return, refund, or order issue, please contact us through the Contact Us page on our website.